Intranets are at the centre of a profound shift in work, business and communication activities. As organisations become more digitised and dispersed, the effectiveness and efficiency with which users interact with their online work environments will have an increasing impact on corporate performance and the productivity of individuals and teams.
IBF’s latest intranet research report, ‘New Directions in Usability’ examines the major trends that are shaping online services usability and highlights practical measures organisations can take to ensure that the systems they develop are fit for purpose in a changing business landscape.
With in-depth case studies from IBF members BT, Thomson Reuters and Vodafone, it focuses in on three ‘new directions’ in intranet usability:
- New directions in intranet content – how the evolution of intranet content and development is affecting strategies for usable design
- New directions in intranet users – how the rise of the ‘digital native’ is raising new expectations of the corporate online environment
- New directions in intranet function– how the purpose and goals of the intranet are being affected by new ways of working and doing business.
This report is essential reading for intranet managers wanting to understand what the rapidly evolving world of work means for intranet usability. – Elizabeth Marsh, IBF’s Chief Knowledge Officer.
Intranet research reports from the Intranet Benchmarking Forum are available exclusively to IBF Members. Read more about the IBF intranet research programme and learn how your organisation could benefit from membership of the Intranet Benchmarking Forum.
