Posts for the ‘News’ Category

Ever felt a little isolated as an intranet manager and wondered whether you have the right people, process and technology (more…)

The contact centre environment presents a specific set of challenges for the intranet manager. I think of it as a (more…)

Back in March I wrote about the potential of the employee directory as a richer, more dynamic tool on the (more…)

Back in March I wrote about the potential of the employee directory as a richer, more dynamic tool on the (more…)

Bad enterprise search (especially in combination with bad information architecture) is the no. 1 frustration for intranet users in most (more…)

I just read a post by Gerry McGovern suggesting that obstacles to Intranet success don’t lie with oft-blamed senior management, (more…)

While content search on intranets is improving, it has to be said that the improvement is from a fairly low (more…)

In "Recession-proof your Intranet strategy" I talked about some quick and simple ways to be prepared to show how valuable (more…)

Part 1 Determining business value has always been a difficult aspect of any Intranet management strategy, and many Intranet strategies (more…)

Last week I attended a Knowledge and Content Management conference in London.  There were over 200 delegates and two streams (more…)