IBF is recognised as the leading intranet and portal benchmarking group globally. While intranets are in many ways unique to their organisations, we have found that they share certain measurable attributes relating to user experience, governance and business impact.
Run by leading experts in intranet strategy and deployment, IBF benchmarking provides a thorough, impartial assessment of an intranet’s performance, and a detailed comparison with the intranets run by fellow IBF members.
How IBF benchmarking works
Our benchmarking model – the world’s first all-encompassing intranet benchmarking standard – covers four areas:
- Usability: How well designed and usable is your intranet?
- Communication & Collaboration: How effective is your intranet as communication channel and collaboration builder?
- Strategy & Governance: How well does your organisation lead and manage its intranet?
- Metrics & Performance: How well does your organisation measure intranet performance and value?
For Usability, we carry out an intensive expert review, at least one day of usability testing with a sample of your organisation’s staff, and an optional user survey. For the other areas, we use a combination of interviews, document and data analysis, and a review of key areas of the intranet.
After the evaluation, we report our findings and recommendations via a detailed written report and a face-to-face feedback session.
IBF Global members are evaluated in two areas every year, while members of IBF North America, IBF Asia Pacific and IBF Europe are evaluated in one area. All members can opt to be evaluated in additional areas for an extra charge on top of their annual membership fee. We recommend that members undergo a Usability evaluation in their first year of membership.”
You can find out more about:
- Joining IBF to be benchmarked
- The IBF Mark for intranet excellence
- Who belongs to IBF
- What our members say.
